Terms of service | Searchlize

1. General provisions

These Terms of Service (the "Terms") are the terms of provision of electronic services within the meaning of the Polish Act of 18 July 2002 on providing services by electronic means, and govern use of the website and SaaS service Searchlize (the "Service") provided by Mieszko Ziarkowski, operating as działalność nierejestrowana, with address at ul. Zielona 25, 32-080 Bolechowice (the "Service Provider").

Contact: contact@searchlize.com.

The Terms are made available free of charge before a contract is concluded, in a form that allows you to obtain, reproduce and store their content. Use of the Service constitutes acceptance of the Terms; for paid plans, acceptance also occurs by checking the appropriate box when placing an order.

2. Definitions

Account — an individual user account within the Service.
User — a natural or legal person who holds an Account or uses the Service.
Consumer— a natural person entering into a contract not directly related to their business or professional activity (Art. 22¹ of the Civil Code), and — to the extent the law so provides — a sole trader entering into a contract that is not of a professional nature for them (an "entrepreneur with consumer rights").
User Content — data, lists, messages, and other information entered or generated within the Account.
Plan / Subscription / Credits — a paid package of features or a balance of usage credits available in the pricing schedule.

3. Nature and scope of the Service; technical requirements

Searchlizeis a B2B tool supporting prospecting, including search and analysis of information about business entities, lead workflow management, AI-assisted content draft generation, and email queuing sent from the User's own connected mailbox — within the scope actually made available in the interface. It is intended for businesses; by using it you represent that you act in connection with your business or professional activity (see section 6).

The Service Provider makes reasonable efforts to ensure the Service operates correctly but does not guarantee specific business outcomes (e.g., number of replies or conversions). Features may depend on the availability of third-party services (search engines, email, AI models, the payment operator).

Technical requirements: a device with internet access, a current version of a popular web browser with JavaScript and cookies enabled, and an active email address.

4. Account and access

The User undertakes to provide accurate information to the extent required to create an Account and for billing purposes.
Access to the Account is protected by a password or authentication provider mechanism — the User undertakes to keep login credentials confidential.
The User must not supply content of an unlawful character or use the Service to provide such content.
The Service Provider may suspend or delete an Account in the event of a breach of these Terms or applicable law, after prior notice to cease the breach where possible and justified.

5. Payments, subscriptions and credits

Payments for Plans may be processed through the Stripepayment operator, whose terms and policies also apply to payments and are available on that operator's website. Prices displayed in the Service are total prices in the currency indicated at checkout and, where applicable, include tax in accordance with law.

Billing documents (e.g., a receipt / rachunek, or an invoice) are issued in accordance with applicable law and the Service Provider's tax status and the data you provide at purchase. The Service Provider may change pricing for new billing periods with appropriate advance notice.

Credits are consumed by paid actions in the Service. Purchased credits do not expire during an active Subscription unless otherwise stated in the pricing schedule.

Satisfaction guarantee (voluntary). In addition to, and without prejudice to, any mandatory statutory rights (section 6): for your first Subscription purchase, if the Service does not meet your expectations, we will refund the subscription fee on request within 14 days of the charge — provided the credits included in that subscription have not been substantially used. Consumed pay-as-you-go credit top-ups are not covered by this guarantee. To use the guarantee, contact contact@searchlize.com.

6. Business use; consumer safety net

The Service is a professional B2B tool directed at businesses. By using it, you represent that you act in connection with your business or professional activity and are not a consumer for the purposes of this contract.

If, exceptionally, you are a Consumer, your mandatory statutory rights apply directly and prevail over any conflicting provision of these Terms — including the 14-day right of withdrawal for distance contracts (Art. 27 of the Act of 30 May 2014 on consumer rights), the pre-contractual information duties (Art. 12), and the digital-content conformity rights (Chapter 5b of that Act). We do not exclude or limit those rights, and nothing here is intended to deprive you of them. The voluntary satisfaction guarantee in section 5 is offered in addition to, and without prejudice to, these statutory rights.

7. Permitted use and prohibition of abuse

The User undertakes not to use the Service in a manner that:

is unlawful, contrary to good practice, or infringes third-party rights;
involves sending commercial or marketing communications without the legal basis and consents required by law;
aims to circumvent IT security measures, gain unauthorized access to third-party systems, or violate a website's terms of use;
involves automated data collection from websites in a manner prohibited by law or by a contract with the site owner, or that causes excessive load on third-party infrastructure;
distributes malware, phishing, or misleading content;
infringes copyright or other intellectual property rights.

Outreach responsibility. When you send outreach through the Service, you are the sender and the controllerof that communication and of the recipients' data; the Service Provider supplies the tooling and acts as your processor. You are solely responsible for having a lawful basis and the consents required by law, in particular: Art. 10 of the Act on providing services by electronic means (prohibition of unsolicited commercial information), Art. 398 of the Electronic Communications Law (prior consent to use of email and telephone for direct marketing — which applies to B2B as well), and the GDPR (lawful basis, the Art. 14 information duty and the Art. 21 right to object). A legitimate interest under the GDPR does not replace the separate marketing consent required by those provisions. You must honor opt-out/suppression requests. The Service Provider does not represent that any given outreach is lawful and may suspend the Account for abuse.

The Service Provider processes the User's personal data as a controller for the purpose of providing the Service — in accordance with the Privacy Policy. Where the Service Provider processes personal data on the User's behalf (sending from a connected mailbox, CRM sync), it does so as a processor under the Data Processing Agreement, which forms part of the contract. To the extent the User enters third-party personal data into the Service, the User may act as a separate controller and is responsible for its own obligations toward those individuals.

9. Intellectual property rights

The software, interface, trademarks, and other elements of the Service remain the property of the Service Provider or its licensors. The User receives a non-exclusive, non-transferable license to use the Service within the limits of the Account for the duration of the agreement.

The Service Provider does not claim ownership of User Content. The User represents that they have the rights to entered content and authorizes the Service Provider to process it for the purpose of providing the Service (hosting, technical processing, transfer to the AI and infrastructure sub-processors listed in the Privacy Policy and DPA).

10. Liability

Consumers. Toward Consumers, the Service Provider is liable on the terms set out in generally applicable law (including the Civil Code and the Consumer Rights Act); nothing in these Terms excludes or limits liability that cannot be excluded or limited toward a Consumer.

Business users (non-consumers).In relations with Users who are not Consumers, the Service Provider's liability for lost profits and indirect damages is excluded to the maximum extent permitted by law, and total liability is limited to the fees paid for the Service in the 12 months preceding the event — subject to cases of intentional fault, in which liability follows the law. The Service Provider is not liable for the consequences of a User's actions in sending messages, collecting data from the network, or business decisions made on the basis of AI analysis.

Indemnification (non-consumers only).A User who is not a Consumer undertakes to indemnify the Service Provider and cover reasonable defense costs against third-party claims arising from that User's or their collaborators' breach of these Terms or of applicable law.

11. Complaints

Complaints regarding the operation of the Service may be submitted to contact@searchlize.com. The Service Provider will review the complaint without undue delay, no later than within 14 days, and inform the User of the outcome.

12. Termination and data

The User may discontinue use of the Service by deleting the Account or by written request (email), subject to billing periods and Stripe provisions for active subscriptions.

Upon termination, the Service Provider will delete or anonymize data in accordance with the Privacy Policy and applicable law, subject to data that may be retained longer by force of law (e.g., accounting documents).

13. Changes to the Terms

The Service Provider may amend these Terms for important reasons (legal, organizational, or technical). The User will be notified at least 14 days in advance via a message in the Service or by email. For continuing contracts, a User who does not accept the changes may terminate the agreement before they take effect (section 12); a Consumer is bound by amendments only to the extent permitted by law. The current version applies from the publication date indicated with the document (last updated: 2026-07-10).

14. Governing law and jurisdiction

Polish law applies to the agreement. This choice does not deprive a Consumer of the protection afforded by the mandatory provisions of the law of their country of habitual residence. Disputes with Users who are not Consumers are subject to the court having jurisdiction over the Service Provider's seat; disputes with Consumers are subject to the courts determined by generally applicable law.

15. Out-of-court dispute resolution

A Consumer may use out-of-court methods of handling complaints and pursuing claims, in particular: proceedings before the Provincial Inspectorate of the Trade Inspection (Wojewódzki Inspektorat Inspekcji Handlowej), the assistance of the district (municipal) consumer ombudsman (rzecznik konsumentów), and the information and mediation offered by the Office of Competition and Consumer Protection (UOKiK), uokik.gov.pl. Use of these methods is voluntary. (Note: the European Commission's ODR platform was discontinued in 2025 and is no longer available.)

Terms of electronic services